Cancellation Policy
We understand that plans can change, and we aim to offer a fair and transparent cancellation policy. Please review the following guidelines for cancellations:
General Cancellation Policy
Cancellation by Guests: More than 30 Days Before Arrival: Full refund minus any transaction fees.
15-30 Days Before Arrival: 50% refund of the total booking amount.
Less than 15 Days Before Arrival: No refund.
Cancellation by Homestay Hosts: If a homestay host needs to cancel your booking, we will make every effort to find a suitable alternative. If no alternative is available or acceptable, you will receive a full refund.
Special Circumstances
Certain bookings may have different cancellation policies due to exceptional circumstances or promotions. Please refer to the specific terms provided at the time of booking.
How to Cancel
Email: Send a cancellation request to [email protected] with your booking details.
Phone: Call us at +977-01-4519039 to speak with our customer service team.
Online Account: Log into your account on our website, go to your bookings, and follow the cancellation instructions provided.
Refund Process
Refunds will be processed within 14 business days of receiving your cancellation request. The refund will be credited back to the original payment method used for the booking.
Non-Refundable Situations
Refunds will only be provided for no-shows or cancellations made at least 15 days before the scheduled arrival date.
Changes to Booking
If you need to change your booking, please get in touch with us immediately. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.
Contact Us
Email: [email protected]
By booking with Community Homestay Network, you acknowledge that you have read and understood this Inquiry and Cancellation policy and agree to the terms and conditions outlined herein.
